DrinkSmart (www.drinksmart.ae) is operated by States Combined General Trading LLC, a company incorporated and registered in the Emirates of Abu Dhabi (UAE), whose registered office is at Al Nahyan East, Al Jazira Sports & Cultural Building, Abu Dhabi, United Arab Emirates. Our company registration number is CN-5829439 and you may contact us at info@drinksmart.ae, or by using the instant messaging facility on our Website or Application. 

Our objective is to link you to our local dark stores ("Stores") and allow you to order items for delivery (our "Service"). Where you order from one of our Stores, DrinkSmart (www.drinksmart.ae) processes your order from our Application or Website and manages your experience throughout the order process. Once you have placed an order, your Items will be delivered to you by DrinkSmart (www.drinksmart.ae). 

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know within 24 hours of receipt. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.   

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery.   

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over for tobacco and cigarettes and 21 or over for alcohol. By placing an order for an age restricted product, you confirm that you comply with the legal age required to buy the product. DrinkSmart (www.drinksmart.ae) operates an age verification policy. As an example, customers ordering age restricted products will be asked by the rider to provide proof that they are aged 18 or 21 or over before the delivery is completed. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or 21 or over. Other verification methods could also be applied and may result in the refusal of delivery of any age restricted products. If the driver cannot confirm your age and refuses to deliver any age restricted product, you will get a refund of the amount paid as long as the product is not perishable or has been damaged.   

Our Responsibility for Loss or Damage That You Suffer    

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking of our Terms and Conditions (the “Terms”) or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is "foreseeable" if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.   

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees', agents' or subcontractors' failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarize at part 7 above; or for defective Items under the Federal Law No. 15 of 2020 on Consumer Protection Law in the UAE and its implementing regulations. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.

We process your personal data in accordance with our Privacy Policy which can be found here. 

When you use a card for payment through your account, the issuer of that card is responsible for the settlement of the transaction. You acknowledge that transaction errors relating to such transactions may result in a reversal of the transaction, fees, claims, penalty or chargeback from the financial institution or payment services provider that has issued the payment card.

You acknowledge that the financial institution or payment services provider which issues or supports the designated payment method you have linked to the wallet determines any amount reversed, returned or charged back. DrinkSmart (www.drinksmart.ae) is bound to follow the instructions of that financial institution or payments services provider. You agree that you will be responsible for resolving any disputes with the financial institution which has issued your card.   

If, notwithstanding the above, you have a complaint in relation to any transactions you have made using your account please contact us. Any dispute must be submitted within 30 days of the transaction in dispute. We may ask for information about the disputed transaction but please note that we will never ask you for any security information about your account.   

DrinkSmart (www.drinksmart.ae) reserves the right to investigate the circumstances of each complaint and determine the most appropriate course of action, including:

a) declining your application for any or all of the services,

b) terminating any or all of the services,

c) reversing any relevant transaction,

d) withholding funds from you or restricting your access to your account, or

e) doing anything else we reasonably consider necessary.   

We will inform you of any such actions we take unless we have reasonable belief that we are prevented from doing so by law or regulation or we believe that doing so would compromise our anti-fraud or security measures.   

You acknowledge that DrinkSmart (www.drinksmart.ae) is under no obligation to recall funds and will not be liable if it is unable to partially or fully recall the funds subject to the dispute. You may not be eligible to receive a refund if you failed to keep the security details relating to your card safe or are a victim of financial fraud, even if the transaction was done by third parties without your knowledge or permission.